Shipping and delivery
The availability of the products sold on our site is always indicated in the product sheet where there is the words "Available immediately" if the goods are ready for delivery or "To be ordered from the supplier" if they are not in stock.
The goods not in stock will be ordered from the supplier as soon as the system receives the payment for the order and delivery times vary according to the supplier and the type of goods ordered.
The exact delivery date of the order is communicated by our shipping department when we receive the order confirmation from the manufacturer.
For information relating to the delivery of the order, send your request to firstname.lastname@example.org
The cost of shipping depends on the weight and size of the products purchased and the post code of destination of the order.
Shipping is free throughout Italy for orders over € 299 including VAT (for goods only).
By placing the order, the customer undertakes to sign the shipping slip presented by the shipper, on which he can make all the observations he deems necessary. By signing the shipping note, the customer acknowledges having received the number of packages indicated on the latter.
The customer who finds damaged or missing products must lodge a complaint within a maximum period of 7 days to the Assistance Service at by sending an e-mail to RESI@acquaclick.com
Deliveries are made during normal office hours by a courier suitably chosen in relation to the items purchased.
Customers are asked to indicate the address so that someone can take delivery of the package and to provide a reachable telephone number.
No responsibility can be attributed to Acquaclick in case of delay in the order or delivery by the courier.
Control of goods upon delivery
Pursuant to the Consumer Code - Legislative Decree 6 September 2005, n. 206 - Article 63:
It is the responsibility of the shipper to transport and deliver the goods you have ordered carefully.
It is the customer's responsibility, or whoever has been delegated to collect the shipment, to make sure that the number of packages received corresponds to the number of packages declared on the courier's slip and that they are in good condition; once the goods have been accepted without the affixing of reservations, it is no longer possible to lodge complaints on the non-integrity of the same, freeing the shipper from any liability. The reserve or any considerations must be indicated on the PDA or on the paper receipt which remains with the courier.
Before accepting the goods, therefore, carry out the following checks.
The types of packaging we make are: box or pallet.
_ box: it is the customer's responsibility to check that it is intact, examine it on all sides to ascertain folds, crushing, holes or tears, wet areas and / or taped with tape headed by the shipper, even if of minimal entity.
_ pallet: the pallet is wrapped in a transparent film, so carefully observe that the items inside are not broken. Also in this case, check that there is no damage to either the pallet or its packaging.
It may happen, especially in the case of the transport of fragile goods, that the package is intact but the goods have been damaged during transport anyway. In this case, it is possible to make complaints only in case of receipt with “INTEGRAL NECK SPECIFIC RESERVE” / “CONTROL RESERVE”.
We specify that once the goods have been accepted without any reservation, we will not be able in any way to reimburse for the damage that the items have suffered.
By accepting the goods without any reservation, we declare that the items delivered by the courier are intact and therefore it is not possible to prove later that the damage is attributable to transport.
Pursuant to Article 1698 of the Civil Code:
By accepting the goods without reserve, the shipper's responsibility expires.
This applies only to damage attributable to transport, we will respond to all problems relating to production defects and malfunctions not related to incorrect use or installation of the item.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 calendar days of delivery, according to the procedures set out in this document. The delivery of what is ordered means at street level unless otherwise communicated by our customer service.
In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the Customer at the time of the order, the order will be returned to the Acquaclick warehouses and will be the costs of storage and return of the goods are charged.