These sales terms and conditions define the relationship between Acquaclick, website manager, and the Customer, as regards the purchase of goods through the website www.acquaclick.com .
2_GENERAL TERMS AND CONDITIONS
The general sales terms and conditions can be accessed from the bottom of the website www.acquaclick.com at any time. When submitting an order, the Customer declares to be fully aware of the General Terms and Conditions of Sale and accepts to be bound by them without reserve. The transmission of the order and the confirmation on the Customer’s side put into effect a complete acceptance of the Sales Terms and Conditions that are applicable to the order.
Once the online purchase has been carried out, the Customer will print or save an electronic copy of these General Terms and Conditions of Sale for his or her records, as provided by paragraphs 3 and 4 of the Legislative Decree 185/1999 as regards remote retail sales.
The non-acceptance, even partial, of these Sales Terms and Conditions excludes any rights the Customer has to damage compensation or indemnification, as well as any contractual or non-contractual responsibility for direct or indirect damages to people and/or things.
The Customer can purchase products that are in Acquaclick‘s digital catalogue at the moment they submit their order, available online at the address (URL) www.acquaclick.com, as described in their respective specifications.
The Customer begins the purchase procedure on the website by adding the items he wants to purchase to his/her virtual shopping cart and by following the guided check-out procedure. Once the purchase has been submitted, an order confirmation email will be sent to the Customer. For orders paid through PayPal or by credit card, an additional payment confirmation email will be sent. For those orders to be paid by bank wire transfer, the Customer will receive an email with the bank coordinates necessary to make the payment.
It is also possible to place an order via email, by writing to firstname.lastname@example.org and listing: the items to be purchased, the details for the invoice (first name, surname, address and phone number) and those for shipping, if different.
DOCUMENTATION FOR TAX PURPOSES
Customers who wish to be issued a full invoice must send us their VAT ID number (Italian codice fiscale, tax code). Otherwise we will issue a simple receipt of payment.
Customers who require the invoice by e-mail before making the payment, so as to be able to send the wire transfer that takes advantage of tax credit, must request it at the moment they place the order.
All the tax-related documentation that is issued (invoice and sales receipt) will travel with the goods and will be inside the courier’s transparent plastic bag, attached to the package.
Invoices issued beforehand to allow the Customer to pay through the tax-credit refund system will be sent to the Customer via e-mail instead.
Customers who can request an invoice with the lower VAT – 4% or 10% -- must send the necessary documentation via e-mail to email@example.com, as outlined at the following link: http://www.acquaclick.com/it/content/14-agevolazioni-fiscali
Acceptance of the order by Acquaclick is confirmed via automated e-mail sent to the e-mail address the Customer indicated at the moment of registration on the website www.acquaclick.com. Such confirmation message will include the date and time that the order was received and an “Order Identification Number” to be used in any and every related subsequent interaction with Acquaclick.
The purchase is to be considered completed only upon reception of the order confirmation from Acquaclick.
The order confirmation e-mail also includes full instructions on how to receive the goods correctly.
Prices on the website www.acquaclick.com are in Euro and include VAT at 22%. The price invoiced to the Customer is the one indicated on the purchase order confirmation send via e-mail.
6_ PRODUCT SPECIFICATIONS
The pictures that illustrate the products are by way of example to illustrate the product. The text that is written alongside such products is extracted from the information on the suppliers’ catalogues and their technical specification sheets. Any difference between the images and the product is minimal and does not alter the essential characteristics of the product.
7_PAYMENT TERMS AND CONDITIONS
- Credit Card: Payment for the products happens within a safe environment; charges to the Customer’s credit card are to be made in Euro two days after the company confirms the purchase order. The company will retain ownership of the product until the product has been paid in full, so the ordered items will be supplied upon receipt of the Customer’s payment through the credit card. At the same time that the online transaction is concluded, the banking institution will authorize the sole amount related to the purchase made.
In case of order cancellation, either by the Customer or in case Acquaclick fails to accept it, the company will request a cancellation of the transaction and the charge-back of the amount. The amount of time needed to remove the charge from the credit card is wholly dependent on the banking system and can reach the system’s scheduled expiry of the transaction (24th day after authorization). Once the transaction has been cancelled, Acquaclick will not be held responsible for any damages, direct or indirect, caused by the delay of the banking system in charging the amount back.
Acquaclick reserves the right to charge the Customer’s credit card within the time limit so as to avoid the expiry of the transaction authorization, which happens on the 23rd day.
Acquaclick reserves the right to ask the Customer for additional information (e.g. landline phone number) or the submission of documents that prove ownership of the card being used. In case the documentation is missing, Acquaclick reserves the right to refuse the order.
At no point of the purchasing procedure can Acquaclick see the information related to the purchaser’s credit card, as it is sent through secure connection directly to the website of the banking institution that handles the transaction. No digital archive at Acquaclick will keep the data. Acquaclick is thus absolved of any responsibility for any fraudulent and illicit use of the credit card by third parties when purchasing products on www.acquaclick.com.
- Advance Payment through Wire Transfer: the wire transfer must be sent within 7 work days of the order request. Shipping of the goods will happen only upon receiving the full amount owed on the bank account listed below. After those deadlines the order will be automatically considered cancelled. The payment description must include:
- The order’s identification number;
- The date when the order was completed;
- First and last name of the person who submitted the order.
The bank coordinates are:
Banca Intesa Sanpaolo
Account Number 1 00000013283
IBAN: IT88 T030 6911 3101 0000 0013 283
To be able to reserve the goods that were available at the moment of purchase, Acquaclick requires the Customer to send proof of the request of the wire transfer done immediately after submission of the order, to be sent via e-mail to firstname.lastname@example.org
- Payment through PayPal: the PayPal system is being used more and more for online purchases, and it adds an extra layer of safety to credit card payments. Sign-up for their service is quick and free of charge, and can be done directly on their website at www.PayPal.com.
8_SHIPPING AND ORDERS
Acquaclick can accept orders to be shipped worldwide.
Every order placed on www.acquaclick.com will generate an invoice of the goods to be shipped, and it can be sent via e-mail to the purchaser upon request, pursuant paragraph 14 D.P.R. (Italian Presidential Decree) 445/2000. The invoice will be issued with the information the Customer submitted at the moment of placing the order. It will not be possible to make any changes to the invoice after it has been issued.
Shipping costs and/or any other related expenses are the Customer’s responsibility and they are clearly explained when the order is placed. Payment of the goods by the Customer will be made through the payment method chosen when placing the order. The Customer will not owe any additional money besides what is highlighted at the end of the purchasing procedure.
Customers are entitled to legal warranty that covers hidden defects of the products being sold. The warranty is void if the defect or damage was due to mishandling of the product, insufficient maintenance, or any handling that goes against the instructions for use provided with the product.
The warranty is null and void, and the product will not be replaced, if the defect was due to mishandling during transportation, and the Customer did not write “GOODS UNCHECKED” when accepting the package from the courier.
We strongly suggest you consult the instructions you received with the order confirmation as regards the acceptance of the goods, or check the page Shipping and Delivery.
To make use of the assistance included in the warranty, Customers have to store the invoice they receive via e-mail as a PDF, or store the hardcopy. Exercising the warranty might require assistance from Acquaclick’s Customer Service.
The manufacturer’s conventional warranty is provided according to the procedures explained in the documentation found inside the product’s packaging. If the defect is not covered by the manufacturer’s conventional warranty, the Customer will be charged any costs incurred to verify and refurbish the goods as requested by the Authorized Assistance, as well as any transportation costs Acquaclick incurs.
The 24-month warranty provided for by the Italian Legislative Decree 206/05 is applied to any products that present a defect of compliance, as long as the product has been used correctly, as it was meant to be used, and according to the instructions included in the attached technical documentation. This warranty is only valid for private Customers (an individual who purchases the goods for personal use and not for business use, meaning the Customer purchased the goods without providing a VAT ID number in the order request form). If the product has a defect of compliance, Acquaclick will make it compliant again, at no cost to the Customer, by repairing/substituting the product, or by reducing its price, so as to bring the sales contract to completion.
In those cases where the warranty requires the product to be returned, the item will have to be sent back by the Customer in its original package, in all its original parts (including packaging and any documentation and accessories). The Customer will be issued an authorization code for the return of the goods (RMA) which will have to be indicated on the outside of the packaging, following the instructions provided directly in the authorization e-mail.
PLEASE NOTE: Our staff is not authorized to accept any goods that do not show the RMA number on the outside of the packaging.
It is necessary to carefully archive the purchase and payment documentation in order for the company to be able to accept a warranty claim.
Any complaint has to be sent to Acquaclick by e-mail to the address email@example.com. The Customer will be contacted within 48 hours of receiving the communication.
The sales contract between the Customer and Acquaclick is carried out in Italy and governed by Italian law. Jurisdiction on any arbitration on civil and penal litigations that may arise from this remote retail sale contract depends on the entity of the Customer: if the Customer is a private individual the jurisdiction falls under his or her local court, based on legal residence; otherwise jurisdiction falls under the tribunal of the city of Pavia.