Click for more products.
No produts were found.

Sales Terms and Conditions


These sales terms and conditions define the relationship between Acquaclick, website manager, and the Customer, as regards the purchase of goods through the website www.acquaclick.com .


The general sales terms and conditions can be accessed from the bottom of the website www.acquaclick.com at any time. When submitting an order, the Customer declares to be fully aware of the General Terms and Conditions of Sale and accepts to be bound by them without reserve. The transmission of the order and the confirmation on the Customer’s side put into effect a complete acceptance of the Sales Terms and Conditions that are applicable to the order.

Once the online purchase has been carried out, the Customer will print or save an electronic copy of these General Terms and Conditions of Sale for his or her records, as provided by paragraphs 3 and 4 of the Legislative Decree 185/1999 as regards remote retail sales.

The non-acceptance, even partial, of these Sales Terms and Conditions excludes any rights the Customer has to damage compensation or indemnification, as well as any contractual or non-contractual responsibility for direct or indirect damages to people and/or things.


The Customer can purchase products that are in Acquaclick‘s digital catalogue at the moment they submit their order, available online at the address (URL) www.acquaclick.com, as described in their respective specifications.

The Customer begins the purchase procedure on the website by adding the items he wants to purchase to his/her virtual shopping cart and by following the guided check-out procedure. Once the purchase has been submitted, an order confirmation email will be sent to the Customer. For orders paid through PayPal or by credit card, an additional payment confirmation email will be sent. For those orders to be paid by bank wire transfer, the Customer will receive an email with the bank coordinates necessary to make the payment.

It is also possible to place an order via email, by writing to info@acquaclick.com and listing: the items to be purchased, the details for the invoice (first name, surname, address and phone number) and those for shipping, if different.


Customers who wish to be issued a full invoice must send us their VAT ID number (Italian codice fiscale, tax code). Otherwise we will issue a simple receipt of payment.

Customers who require the invoice by e-mail before making the payment, so as to be able to send the wire transfer that takes advantage of tax credit, must request it at the moment they place the order.

All the tax-related documentation that is issued (invoice and sales receipt) will travel with the goods and will be inside the courier’s transparent plastic bag, attached to the package.

Invoices issued beforehand to allow the Customer to pay through the tax-credit refund system will be sent to the Customer via e-mail instead.


Customers who can request an invoice with the lower VAT – 4% or 10% -- must send the necessary documentation via e-mail to info@acquaclick.com, as outlined at the following link: www.acquaclick.com/it/content/14-agevolazioni-fiscali


Acceptance of the order by Acquaclick is confirmed via automated e-mail sent to the e-mail address the Customer indicated at the moment of registration on the website www.acquaclick.com. Such confirmation message will include the date and time that the order was received and an “Order Identification Number” to be used in any and every related subsequent interaction with Acquaclick.

The purchase is to be considered completed only upon reception of the order confirmation from Acquaclick.

The order confirmation e-mail also includes full instructions on how to receive the goods correctly.


Prices on the website www.acquaclick.com are in Euro and include VAT at 22%. The price invoiced to the Customer is the one indicated on the purchase order confirmation send via e-mail.


The pictures that illustrate the products are by way of example to illustrate the product. The text that is written alongside such products is extracted from the information on the suppliers’ catalogues and their technical specification sheets. Any difference between the images and the product is minimal and does not alter the essential characteristics of the product.


- Credit Card: Payment for the products happens within a safe environment; charges to the Customer’s credit card are to be made in Euro two days after the company confirms the purchase order. The company will retain ownership of the product until the product has been paid in full, so the ordered items will be supplied upon receipt of the Customer’s payment through the credit card. At the same time that the online transaction is concluded, the banking institution will authorize the sole amount related to the purchase made.

In case of order cancellation, either by the Customer or in case Acquaclick fails to accept it, the company will request a cancellation of the transaction and the charge-back of the amount. The amount of time needed to remove the charge from the credit card is wholly dependent on the banking system and can reach the system’s scheduled expiry of the transaction (24th day after authorization). Once the transaction has been cancelled, Acquaclick will not be held responsible for any damages, direct or indirect, caused by the delay of the banking system in charging the amount back.

Acquaclick reserves the right to charge the Customer’s credit card within the time limit so as to avoid the expiry of the transaction authorization, which happens on the 23rd day.

Acquaclick reserves the right to ask the Customer for additional information (e.g. landline phone number) or the submission of documents that prove ownership of the card being used. In case the documentation is missing, Acquaclick reserves the right to refuse the order.

At no point of the purchasing procedure can Acquaclick see the information related to the purchaser’s credit card, as it is sent through secure connection directly to the website of the banking institution that handles the transaction. No digital archive at Acquaclick will keep the data. Acquaclick is thus absolved of any responsibility for any fraudulent and illicit use of the credit card by third parties when purchasing products on www.acquaclick.com.

- Advance Payment through Wire Transfer: the wire transfer must be sent within 7 work days of the order request. Shipping of the goods will happen only upon receiving the full amount owed on the bank account listed below. After those deadlines the order will be automatically considered cancelled. The payment description must include:

- The order’s identification number;

- The date when the order was completed;
- First and last name of the person who submitted the order.

The bank coordinates are:
Banca Intesa Sanpaolo
Account Number 1 00000013283
ABI 03069
CAB 11310
IBAN: IT88 T030 6911 3101 0000 0013 283


To be able to reserve the goods that were available at the moment of purchase, Acquaclick requires the Customer to send proof of the request of the wire transfer done immediately after submission of the order, to be sent via e-mail to info@acquaclick.com

- Payment through PayPal: the PayPal system is being used more and more for online purchases, and it adds an extra layer of safety to credit card payments. Sign-up for their service is quick and free of charge, and can be done directly on their website at www.PayPal.com.



Acquaclick can accept orders for delivery all over the world.


The customer is required to declare ancillary delivery requests before ordering (eg delivery to the floor, delivery in limited traffic areas, delivery by special means). Requests for ancillary delivery are charged to the customer and quoted at the second location based on the request.


For each order placed on www.acquaclick.com, an invoice will be issued for the material shipped, sending it on request via e-mail to the order holder, pursuant to Article 14 of the Presidential Decree. 445/2000. For the issuance of the invoice, the information provided by the Customer at the time of the order is authentic. No change in the invoice will be possible after its issue.

The cost of the practical management of credit notes and re-invoicing due to customer error is 25 € + VAT


Delivery costs and / or any ancillary costs are charged to the customer. The payment of the goods by the Customer will take place using the method chosen at the time of the order. Nothing more is due by the Customer with respect to the total order shown at the end of the purchase procedure.


The delivery starts from our warehouses in 48 working hours from the moment in which all the goods will be present in our warehouses. In the event that the customer requests a firm deposit, the cost is € 15 per day.


Subsequent customs charges and taxes, not declared at the time of the order, are charged to the customer.


In case of goods not in stock, the delivery times indicated in the product sheet are to be considered indicative and the actual date of availability of the goods will be communicated by the delivery office as soon as the supplier has indicated the availability to our purchasing office.


It is advisable to wait for the goods to arrive on site before booking the installation of the goods. Acquaclick cannot in any way be held responsible for any additional costs billed by professionals in the sector.


Acquaclick reserves the right to cancel orders following notification by suppliers of difficulties in finding out of production goods or material.


We do not accept returns or cancellations of material ordered specifically from suppliers for your order. If the material was not in stock at the time of the order, no credit will be made.


Customers are entitled to legal warranty that covers hidden defects of the products being sold. The warranty is void if the defect or damage was due to mishandling of the product, insufficient maintenance, or any handling that goes against the instructions for use provided with the product.

The warranty is null and void, and the product will not be replaced, if the defect was due to mishandling during transportation, and the Customer did not write “GOODS UNCHECKED” when accepting the package from the courier.

We strongly suggest you consult the instructions you received with the order confirmation as regards the acceptance of the goods, or check the page Shipping and Delivery.

To make use of the assistance included in the warranty, Customers have to store the invoice they receive via e-mail as a PDF, or store the hardcopy. Exercising the warranty might require assistance from Acquaclick’s Customer Service.

The manufacturer’s conventional warranty is provided according to the procedures explained in the documentation found inside the product’s packaging. If the defect is not covered by the manufacturer’s conventional warranty, the Customer will be charged any costs incurred to verify and refurbish the goods as requested by the Authorized Assistance, as well as any transportation costs Acquaclick incurs.

The 24-month warranty provided for by the Italian Legislative Decree 206/05 is applied to any products that present a defect of compliance, as long as the product has been used correctly, as it was meant to be used, and according to the instructions included in the attached technical documentation. This warranty is only valid for private Customers (an individual who purchases the goods for personal use and not for business use, meaning the Customer purchased the goods without providing a VAT ID number in the order request form). If the product has a defect of compliance, Acquaclick will make it compliant again, at no cost to the Customer, by repairing/substituting the product, or by reducing its price, so as to bring the sales contract to completion.

In those cases where the warranty requires the product to be returned, the item will have to be sent back by the Customer in its original package, in all its original parts (including packaging and any documentation and accessories). The Customer will be issued an authorization code for the return of the goods (RMA) which will have to be indicated on the outside of the packaging, following the instructions provided directly in the authorization e-mail.

PLEASE NOTE: Our staff is not authorized to accept any goods that do not show the RMA number on the outside of the packaging.

It is necessary to carefully archive the purchase and payment documentation in order for the company to be able to accept a warranty claim.


Any complaint has to be sent to Acquaclick by e-mail to the address resi@acquaclick.com. The Customer will be contacted within 48 hours of receiving the communication.


The sales contract between the Customer and Acquaclick is carried out in Italy and governed by Italian law. Jurisdiction on any arbitration on civil and penal litigations that may arise from this remote retail sale contract depends on the entity of the Customer: if the Customer is a private individual the jurisdiction falls under his or her local court, based on legal residence; otherwise jurisdiction falls under the tribunal of the city of Pavia.


In application and by effect of art. 14 of EU Regulation no. 524/2013, consumers residing in European Union countries are informed that for the resolution of disputes relating to this contract and the online services offered by this site, it is possible to resort to the online dispute resolution procedure. Disputes (ODR), provided by the European Commission, and accessible at the following link: https://webgate.ec.europa.ue/odr.

In accordance with the provisions of the aforementioned legislation, we also inform you that the e-mail address of the Acquaclick e-commerce is info@acquaclick.com.


Create a free account to save loved items.

Sign in

Create a free account to use wishlists.

Sign in