Right of Revocation
In accordance with article #67 of the Italian Consumer Code, if the Client is a Consumer (i.e. an individual who purchases the goods for a purpose other than anything related to his/her professional business, meaning they do not make the purchase specifying an Italian partita IVA number or European VAT reference number on the purchase order for acquaclick.com), the Customer has the right to revoke the purchasing contract if the purchased good is not compliant or is damaged.
To exercise such right, pursuant to the Italian legislative decree 206/05, the Customer will have to send a notification of his or her intention to do so to acquaclick.com within 14 days of the date when the goods were received. Once we receive the abovementioned notification of revocation, the Customer Service at acqualick.com will quickly provide the Client instructions on how to return the goods, which must be received by Acquaclick within 14 days of authorization. The goods must be returned whole, not used, complete of all their parts and in the original packaging (envelopes and all packaging material). The seller is accountable for reimbursing the total amount spent on the goods within 14 days of receiving it. If the goods present defects that are ascribable to the manufacturer or to the reseller, shipping expenses will also be reimbursed for both the return of the goods and the shipping of new goods; if there was a mistake in the purchase ascribable to the client, the shipping costs will not be reimbursed.
If there is to be a CLAIM for damage, first of all it is necessary to send us adequate photographic documentation of the damaged goods. The images will be analysed by our offices and the claim will be handled within 3 workdays.
3_REQUIREMENTS TO EXERCISE THE RIGHT OF REVOCATION
The right is applicable to the product bought as a whole. The purchased goods will have to be whole and returned in their original packaging, complete of all their original parts (including all packaging material and any documentation and optional fittings); it is also necessary to apply the label provided by Acquaclick on the outside of the packaging, which includes the DR number (the code that authorizes the return).
PLESE NOTE: The personnel are not authorized to pick up goods that do not have the DR number on the outside of the packaging.
The right of revocation is not applicable to items that present damage from transportation, and to items that have been customized or have non-standard colours.
Shipping costs to return goods are the responsibility of the Client; in addition, we will not reimburse the shipping costs for delivery to the Client and any other side expenses that were indicated when making the order.
Shipping is completely under the responsibility of the Client until the moment it is signed as received by our warehouse; if the goods are damaged during transport, acquaclick.com will notify the Client of the fact (within 5 work days after receiving the goods into our warehouse), to allow the Client to submit a claim towards the courier service he or she had chosen so he or she can obtain a reimbursement for the value of the goods (if they were insured); in this case the product will be made available to the Client so it can be returned, at the same time cancelling the request of revocation; Acquaclick will not in any way be responsible for damages or theft/loss of returned goods when using uninsured shipping.
5_REIMBURSEMENT AND FORFEITURE OF THE RIGHT OF REVOCATION
From the moment the goods arrive at the warehouse, they will be examined to evaluate any damages or tampering that didn’t originate from transportation: if the goods result damaged and the damages cannot be ascribed to either transportation or to Acquaclick, the company will withhold a percentage from the reimbursement, starting at 10% of the latter, to cover the costs or refurbishment.
Except for any expenses to refurbish the original packaging in case of damage, Acquaclick will reimburse the amount of money paid by the Client to purchase the goods, within 14 days of its return, by cancelling the sum charged to his or her credit card, or through wire transfer. In case of the latter, it will be the responsibility of the Client to communicate the bank coordinates where to receive the reimbursement (IBAN code and name of the bank of the person in the invoice heading).
The right of revocation will be forfeit in the absence of the essential condition of integrity of the goods (including both packaging and/or its contents), when Acquaclick ascertains:
The use of the goods, even if only partial; the lack of the original external and/or internal packaging; the lack of integral elements to the product; damage to the product for reasons other than transportation.
In case of forfeiture of the right of revocation, the goods will remain on the premises of Acquaclick, available for the Client to retrieve at his or her own expenses.